Terms and Conditions of Sale

Terms and Conditions of Sale

Secure Shopping

When you are asked for your credit card details, you will be transferred to our secure-server. All information is then encrypted before it is sent across the internet, so you can be confident that your details are in safe hands.

Privacy Policy

We are committed to protecting your privacy. We use the information we collect about you to process orders and do not sell, trade or rent your personal information to others.

Mainland UK Delivery 

We shall dispatch the goods to the delivery address that you supply. Certain regions of Scotland, Southern & Northern Ireland, Isle of Wight, Guernsey and Jersey, and Islands attract higher delivery charges, we will advise. Delivery and packing charges as per the web site order you build. All items will be dispatched by courier or Royal Mail and may require a signature on delivery. All orders will be dispatched within 14 days of receipt, unless otherwise stated, more info call 01299 266303

Scottish Highlands and Islands plus Northern Ireland Delivery

We shall despatch the goods to the delivery address that you supply. All items will be dispatched by courier and may require a signature on delivery. All products delivered to Scottish Highlands and Islands and Northern Ireland will incur an extra delivery cost which we will advise you of.


We cannot ensure permanent availability, if your item is not in stock, we will telephone or email you and give you an anticipated delivery date. You will then have the option to cancel your order if you would rather not wait.


We guarantee your satisfaction. All of our products are covered by a 28 day no quibble guarantee.
If you wish to return any item, we only ask that you return it unused and in its original packaging. When sending returns, the parcel is your responsibility until it reaches us, we strongly recommend that you register it.You will be responsible for the cost of the postage to return the goods. This does not affect your statutory rights.

You can always return items if they are defective. Please note we only accept returns of items that have been opened if they are defective. It is recommended that you use registered post or recorded delivery when returning goods.


All cancellations must be in writing and sent before 3.30pm on the date of order.

Contacting Us

Our contact us page includes our telephone, fax, email and postal address. If you require any further information then please contact us.


We love our customers

“I just purchased a 5.3 m conservatory & Green roof cleaner and would just like to say thanks for an excellent product. My wife who is just under 5 foot and approaching her 60 th birthday found it very easy to use. and it did what was claimed to do, we were most impressed by the results and have already recommend it to friends.”

By David Wilks

“Just wanted to say a very belated thank you for the hose attachment. It was very kind of you and I couldn’t be happier with all the equipment you’ve provided and the know-how, too!.”


“Hi just to say my parcel arrived at about 11.40 am by Fed Ex- couldn’t wait to get home with it. My son-in-law and I tried it out tonight with the brush attachment to start with – brilliant results – does what it says on the box! Will have another go at the weekend but first impressions – it is very good.

Thank you very much!”

Caroline Baker

If you need any help to choose the right window cleaning equipment for your needs, don't hesitate to contact

H & G Promotions Ltd in Kidderminster, Worcestershire on:

Call Today: 01299 266303